SIGNING FOR YOUR ORDER
All orders are security sealed before leaving our distribution centre therefore under no circumstances should packages be signed for if these seals are broken or the packaging is damaged upon arrival. Should this occur, please contact us by email at firstname.lastname@example.org as soon as possible.
CUSTOMS & DUTY
Please note that recipients outside the EU will be responsible for any import duties, clearance fees or brokerage fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
Please note that during our seasonal sales and periods of promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed. The following are estimated shipping times but can vary depending if the items are in stock.
Orders made in the Spain (mainland)
3-5 working days
Orders made in Spain (Balearic Islands, Ceuta, Melilla and Andorra)
3-7 working days
Registered mail 5-10 working days