We offer a full refund on all online purchases returned in the condition in which they were sold within 14 days. To exercise your cancellation rights, you must notify us within 7 working days from the day after you received your order. However, please note that orders already shipped must be received back at our Distribution Centre before a refund can be issued.
If a different item is required a separate order will have to be made, and the original order processed accordingly.
You should return your items via a secure and insured delivery service, as Rosse Fischer cannot accept responsibility for goods not received. A proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund or exchange has been processed. Please note that all return postage costs are the responsibility of the customer. We will refund postage for any faulty items returned to us, however we cannot accept liability for an item until it has been returned to us and has been confirmed as faulty.
Returns will only be accepted if the items are unworn and in a condition to be resold. We would ask that you exercise care when examining your goods and return to us along with their original packaging, to receive a refund or exchange.
Returns are usually processed within 48 hours of receipt. However, please note that during our seasonal sales and periods of promotional activity, processing may take longer. Outside the EU, customs duties and sales taxes are non-refundable through Rosse Fischer; however, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of the EU will be subject to the same customs procedures, therefore applicable for duty and tax again. Rosse Fischer cannot accept responsibility for items not received.