Terms of Service | Rosse Fischer
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Terms of Service

TERMS & CONDITIONS

The access and use of this website and the products and services available on it are governed by the terms and conditions listed below. These terms and conditions may be updated at any time without notice. Your statutory rights are not affected by anything contained in these terms and conditions.

1.0 DEFINITIONS
2.0 TERMS OF SALE
2.1 PLACING AN ORDER
2.2 CANCELLING AN ORDER
2.3 DELIVERY
2.4 SIGNING FOR YOUR ORDER
2.5 CUSTOMS & DUTY
2.6 REFUNDS & EXCHANGES
2.7 PRICING & PROMOTIONS
3.0 DISPUTES
4.0 DATA PROTECTION & PRIVACY POLICY
5.0 PROHIBITIONS
6.0 ACCESSIBILITY
7.0 INTELLECTUAL PROPERTY
8.0 SECTION "ROSSE FISCHER “Instagram"
9.1 PRIVACY POLICY
8.2. SECURITY GUARANTY
9.2 SAFELY AND SECURITY

1.0 DEFINITIONS

"We/us" refers to Rosse Fischer, S.L., the seller of the goods with the corporate address Libertad 26, 28004, Madrid, Spain and Spanish Tax Identification number NIF B86982519 Registered at the Spanish Chamber of Commerce of MADRID T 32160 , F 92, S 8, H M 578737, I/A 1 ( 7.04.14).

"You" refers to the customer acting as a consumer.

"Courier" refers to any such fulfilment courier as we may choose to use.

"Delivery date" refers to the date specified by us, the seller, when the goods are to be delivered, however time is not of the essence of this contract.

"Goods" refers to the items which you agree to buy from us, the seller.

2.0 TERMS OF SALE

The terms of sale shall apply to all contracts for the purchase of goods by you from us, the seller, to the exclusion of all other terms and conditions which you may purport to apply under any sales offer or purchase order. These terms of sale supersede all previous agreements and understandings between the parties. Any amendment to the terms of sale will only be effective if signed by a director of Rosse Fischer S.L.

2.1 PLACING AN ORDER

All orders are subject to availability and acceptance. When placing an order you undertake that all details you provide us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Once you have placed an order with us, you will receive an order confirmation e-mail acknowledging receipt of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it. In the unlikely event that items from your order are unavailable, they will NOT be substituted for alternative products and you will not be charged for the item.

A contract between you and Rosse Fischer S.L. will not be formed until we send you a further email confirming that your order has been accepted and your goods have been dispatched. Only those goods listed in the dispatch confirmation e-mail will be included in the contract formed.

We reserve the right not to accept your order in the event that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

What payment methods can I use?
- Payment via PayPal (there is no need to have PayPal account to make payment). With PayPal, you can pay with your Card, Visa, Visa Electron, Maestro and MasterCard.
- Payment by bank transfer: contact info@rossefischer.com for more information.

Is the payment secure?
All transactions take place within a strict confidential framework. When making a payment through PayPal our web platform will redirect you to PayPal’s secure payment entity. You can see that in the navigation bar the letters "https" appears which indicates that you have reached the safe area where you can enter your card details which will be safely encrypted before being transferred over the Internet. These payment systems meet the standards for secure e-commerce to safegaurd the buyer. ROSSE FISCHER does not have access to your bank or card details at any time.

How to pay with PayPal?
To use this payment method you have a PayPal account. If you do not have one, you can open it quickly and easily for free by clicking on "Do not have a PayPal account?" You must then add an e -mail , password, and a payment card. To pay, simply enter your e-mail and password for your PayPal account. The transaction is instant and your bank details will not be disclosed. Check if you have received an e-mail confirmation of payment to the email address associated with your PayPal account. If you have not received any e- mail confirmation, the transaction has not been validated. Please ensure you have not received this email in the junk or spam mail of your email account.

2.2 CANCELLING AN ORDER

You may cancel an order at any time up until the point of when the goods are being dispatched, after which you will need to return the items to us in order to receive a refund. Please refer to 2.6 Refunds and Exchanges for further details. To cancel an order you must contact us by email at info@www.rossefischer.com.

2.3 DELIVERY

The shipping is included in the price.
Please note that during our seasonal sales and periods of promotional activity along with circumstances beyond our control such as adverse weather, processing may take longer and certain services may be removed. The following are estimated shipping times but can vary depending if the items are in stock.

Orders made in the Spain (mainland)
3-5 working days

Orders made in Spain (Balearic Islands, Ceuta, Melilla and Andorra)
3-7 working days

International Orders
Registered mail 5-10 working days

2.4 SIGNING FOR YOUR ORDER

All orders are security sealed before leaving our distribution centre therefore under no circumstances should packages be signed for if these seals are broken or the packaging is damaged upon arrival. Should this occur, please contact us by email at info@www.rossefischer.com as soon as possible.

2.5 CUSTOMS & DUTY

Please note that recipients outside the EU will be responsible for any import duties, clearance fees or brokerage fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs to ensure the goods are cleared. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.

2.6 REFUNDS & EXCHANGES

We offer a full refund on all online purchases returned in the condition in which they were sold within 14 days. To exercise your cancellation rights, you must notify us within 7 working days from the day after you received your order. However, please note that orders already shipped must be received back at our Distribution Centre before a refund can be issued.

If a different item is required a separate order will have to be made, and the original order processed accordingly.

You should return your items via a secure and insured delivery service, as Rosse Fischer cannot accept responsibility for goods not received. A proof of signature is required to confirm receipt. We recommend you keep your tracking number until your refund or exchange has been processed. Please note that all return postage costs are the responsibility of the customer. We will refund postage for any faulty items returned to us, however we cannot accept liability for an item until it has been returned to us and has been confirmed as faulty.

Returns will only be accepted if the items are unworn and in a condition to be resold. We would ask that you exercise care when examining your goods and return to us along with their original packaging, to receive a refund or exchange.

Returns are usually processed within 48 hours of receipt. However, please note that during our seasonal sales and periods of promotional activity, processing may take longer. Outside the EU, customs duties and sales taxes are non-refundable through Rosse Fischer; however, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside of the EU will be subject to the same customs procedures, therefore applicable for duty and tax again. Rosse Fischer cannot accept responsibility for items not received.

2.7 PRICING & PROMOTIONS

Unfortunately, we cannot advise you in advance of reduced priced items or reimburse you the difference after your order has been accepted. Please note that promotional codes cannot be used in conjunction with any other offer or promotion.

3.0 DISPUTES

In the unlikely event that there is a dispute in relation to the goods supplied, any dispute or claim shall be governed and construed according to Spanish Law and shall be subject to the exclusive jurisdiction of the Spanish courts. If any provision of these Terms & Conditions is held by any Court or other authority to be invalid or unenforceable in whole or in part, then the validity of the rest of these Terms & Conditions and the remainder of the provision in question shall not be affected thereby.

4.0 DATA PROTECTION AND PRIVACY POLICY

By using this website, you consent to us:
a) Passing your delivery address and telephone number to our courier in case they need to contact you directly if there is a problem with your delivery.
b) Contacting you by email or telephone in relation to you having placed an order or made an enquiry.
Credit card and debit card details are checked and verified by a third party. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. Please note that we may be required to disclose information concerning you if requested to do so by the police.

5.0 PROHIBITIONS

You must not misuse this website. You will not: commit or encourage a criminal offence; transmit or distribute a virus or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of it; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, or attempt to affect the performance or functionality of any computer facilities of or accessed through this website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this website or to your downloading of any material posted on it, or on any website linked to it.

Rosse Fischer reserves the rights to take any customer account out of use at any time if it is believed that the website and the products and services available through it are being misused.

6.0 ACCESSIBILITY

We are forever trying to improve the accessibility of our site to provide a website that’s available to the widest possible audience by constantly improving usability.
The site displays correctly in current web browsers. If you view our site on an older browser, you may find pages don't display as intended. We recommend you upgrade your browser to the latest version of one of the following, to get the most from our site. Microsoft Internet Explorer: www.microsoft.com or Mozilla Firefox: www.mozilla.com.

7.0 INTELLECTUAL PROPERTY

ROSSE FISCHER is the owner of all intellectual property rights of the website http://www.rossefischer.com/ its source code, design, navigation structure and the different elements contained in them in the same code. FISCHER ROSSE also correspond to the exclusive rights of exploitation in any form and in particular the rights of reproduction, distribution, public communication and transformation, according to the Spanish legislation and applicable European Union legislation.

This web http://www.rossefischer.com/, comprising of pages or elements and information contained therein, including texts, documents, photographs, drawings, graphics, software, as well as logos, trademarks, commercial names, or other distinctive signs are protected by intellectual or industrial property rights, where ROSSE FISCHER is the legitimate holder or licensee.

The authorization of the user for access to the website does not waiver, license or transfer (total or partial) the intellectual or industrial property of ROSSE FISCHER.

8.0 SECTION "ROSSE FISCHER “Instagram"

The user can send their images through the Web Site to appear wearing clothing purchased through ROSSE FISCHER (hereafter referred to as photographs).

Since the user may be recognizable by the photography the unpaid user agrees to assign the use of their image so that it can be used on the Website for the purposes described herein. This assignment is always performed within the maximum limits established by law and with a global reach. Sending photographs which you are not the rightful owner or that there is no appropriate authorization for said purpose is not allowed. Sending pictures and the consequent transfer is entirely voluntary and in no case will we force the user to upload any photo.


9.1 PRIVACY POLICY

Rosse Fischer S.L. takes a great deal of care in ensuring that information which is obtained about you is treated appropriately and in accordance with the Organic Law of Protection of Personal Data 15/99 of 13 December ("LOPD") and Royal Decree 1720/2007 of 21 December, approving the Regulations implementing the LOPD ("RDLOPD"). We will not sell your personal information to any third parties. We use the information that we collect about you to:

a) Process your order expeditiously and efficiently.

b) In order to enable the goods to be delivered to you we have to pass on your address to our third party couriers. If it is in our possession we will also pass on details of your telephone number in order to allow our couriers to contact you directly in the event of a query regarding delivery.

c) Contact you regarding forthcoming offers by email only.

We will not telephone you unless the telephone call relates to a particular order that you have made, or if you have expressed interest in placing an order with us. Credit card and debit card details are checked and verified by a third party and goods are only dispatched once authorisation has been obtained. To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the RDLOPD.

We may use information concerning you for payment recovery or to investigate any possible fraud in the event that credit or debit card payments have been used in a fraudulent manner. Please note that we may be required to disclose information concerning you if requested to do so by the police.
If you would like to see a copy of the personal data that Rosse Fischer hold on you then please write to:
Calle Libertad 26 4Iz, 28004, Madrid (Spain)

8.2. SECURITY GUARANTY

Rosse Fischer is committed to protecting your security and makes every effort to ensure our transaction process is safe and that your personal information is secure. We do not store credit card information as this is handled

9.2 SAFELY AND SECURITY

If using a public computer or terminal, always log out and close the browser when you complete an online session.
Keep your passwords private. Remember, anybody who knows your password may access your account.
When creating a password, a combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal information that can be easily obtained. It is also recommended that you frequently change your password. Avoid using the same password for multiple online accounts.